Whether it’s a forgotten password, a mysterious error message, or settings that suddenly changed, I take the time to solve your tech troubles step-by-step, explaining everything in plain language so you feel confident and in control.
You’re Not Imagining It—Technology Can Be Confusing
One day your phone works perfectly. The next morning, something’s different and you don’t know why. Maybe an app disappeared from your home screen. Or you’re getting error messages that don’t make sense. Perhaps you can’t remember which password goes with which account, or your email suddenly stopped working.
These frustrations are real, and they happen to everyone—not just you.
Common Tech Problems I Help Solve
Forgotten Passwords: We’ll recover access to your accounts or create a simple system so you can keep track of passwords going forward.
Mysterious Error Messages: I’ll figure out what they mean and fix the underlying issue—no technical jargon, just clear explanations.
Settings That Changed: Whether it was an update or an accidental tap, I’ll restore your settings to work the way you need them to.
Apps That Disappeared or Moved: We’ll find them and put them back where you can access them easily.
Email Issues: Not receiving messages? Can’t send? Getting strange alerts? I’ll troubleshoot and get your email working properly again.
Slow Performance: If your device feels sluggish, I’ll identify what’s causing the problem and help speed things up.
“I Don’t Know What I Did”: Sometimes you tap something and everything changes. I’ll undo whatever happened and show you how to avoid it in the future.
My Problem-Solving Approach
I don’t just fix the immediate issue and leave. I take time to:
- Understand what happened – We’ll talk through what you were doing when the problem started
- Explain what went wrong – In plain language, not tech speak
- Fix it together – You’ll see what I’m doing and why
- Prevent it from happening again – I’ll show you how to avoid the same issue in the future
- Answer your questions – No question is too basic or too small
You’ll Leave Feeling Confident
The goal isn’t just to solve today’s problem—it’s to help you feel more confident using your technology. When you understand what happened and why, you’re less likely to feel helpless the next time something goes wrong.
Many clients start by thinking they “broke” something or did something wrong. By the end of our session, they realize these issues happen to everyone and they’re not as complicated as they seemed.
When to Call for Help
You don’t need to struggle alone with tech problems. If you’ve spent more than 15 minutes frustrated, that’s a sign it’s time to reach out. I’m here to help with:
- One-time troubleshooting for specific issues
- Regular support if you prefer ongoing help
- Emergency fixes when something urgent isn’t working
Sessions are $75 per hour, and I’m typically available weekday mornings and early afternoons (9am-2pm).
Senior Tech Assist 